If your device develops a fault from normal use within the The Mac Parts warranty policy, we can offer free exchanges or repairs during this timeframe. If a part is return without any fault, we will charge our customer a 15% restocking fee.

We will not cover return postage for change of mind.

If a customer has not contacted us prior to sending the product(s) back, or have not sufficiently obtained an RA number, The Mac Parts will reject the return and return the parcel to the sender. The Mac Parts also will take no responsibility for any items lost or damaged in transit if sent to The Mac Parts without an RA number.

A return authority (RA) must be obtained prior to sending the product(s) back.

We will be unable to offer an in-warranty repair or replacement on any component that has been repaired by a third party, however we may be able to offer a paid repair in this situation alongside any needed warranty repairs Whilst The Mac Parts recognises a consumer's choice to choose any third party repairer for any repairs, The Mac Parts reserves the right to inspect any previous repairs done on the devices and may reject any return that has evidence of a poor quality repair.Parts must not have any internal water damage, cosmetic damage.If no fault is verified the parts will be returned to the customer. Our technicians must be able to verify the reported fault with the parts.

If it is returned with significant physical damage the reasonable cost of repair will be charged. In order to receive a full refund the device must be sent back in its original condition.For a speedier return please include as much information as possible, including faults experienced and photos where required. Please email our friendly support team to discuss all available solutions. Your warranty is 3 months from the day of purchase. Your warranty is provided by The Mac Parts Australia (530 Little Collins Street, 3000). As we understand the importance of your purchased device we are happy to offer our customers easy returns. Everything You Need to Know About Our Returns Policy At Mac Parts Australia, we provide ourselves on great customer service and customer satisfaction.

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